
Google has made another significant change to their algorithm which has seen a monumental development in how search results are displayed in the natural section. This has far reaching consequences for four key stakeholders.
For Brands
Previous to the change, advertisers battled for the real estate in natural search results against Publishers/Affiliates and Retailers for the share of voice on their products. Look at how many times Amazon would dominate search results on brand items which they themselves were only a retailer of, or quite often, merely an access point to other retailers who sold the product. Apple iPod would have been a good case in point. Previously, if you typed in Apple iPod the search results heavily featured Amazon, Play.com and other third parties who either sold the product or published information on the product i.e. Publisher/Affiliates.
That landscape is now turned on its head. Google are giving the Brand owner more voice and therefore causing a detrimental shift in traffic for Publisher/Affiliates and Retailers alike. Type in Apple iPod and Apple have approximately 80% of the share of voice within natural. This could result in less being spent on brand terms in PPC by large brand advertisers. Alternatively, Google are offsetting this potential impact by driving third party PPC sales by the very act.
For Consumers
A poorer experience? When consumers type in a brand product, not only do they want to be provided with access to the brand owner’s site, they also want to access the rich tapestry of information that sits on third party sites. Pages that are information rich on user experience and product reviews which brand product pages don’t typically cater for.
Google claim that providing more results from the same domain will provide a “deeper set of results for navigational search queries”. However for these searches, many of these extra “deeper results” from the same site were already available as site-links in the normal results making this change unnecessary for many searches.
For Publishers/Affiliates and Retailers
Third parties will now have to find other sources of traffic through other channels – PPC, Display, Social, Offline advertising etc. In general, it is a detrimental move for third parties and could impact the sales of brand products by decreasing their visibility on independent sites.
Eamon Collins, Cybercom’s resident Search Expert and Industry Analyst commented –
“This change by Google who claim it will make for richer results for navigational queries seems to be an unnecessary step towards favouring bigger brands and diminishes a searcher’s options overall. SEO results seem to be negatively impacted in favour of driving more PPC clicks and ultimately a poorer search experience overall.”
In summary, this move, while focused on providing greater navigation from Google, is an unnecessary step for consumers based on their wants and needs. If consumers tend to populate most of their clicks in the top 2/3 listings, having brand owners populate 7/8 natural listings seems a pointless move by Google, benefiting brand owners more so than consumers. Having a larger set of results from the same domain will undoubtedly help big brands with their reputation management but for the general consumer it is restricting their choice and impeding their search. If the page is full of results from the same domain, many people may turn to click on PPC results instead. Or, as recently reported, people may click away from Google and into the arms of Bing.